Effective Date: May 21, 2025

Welcome to Spillows LLC ("we," "us," "our"). By accessing or using https://spillows.kcbrandhub.com ("Website") or purchasing our products, you ("you" or "User") agree to these Terms of Service ("Terms"). Please read them carefully.

1. Introduction

Spillows LLC provides custom-sized grease socks for use in commercial kitchens, primarily serving restaurant owners and commercial kitchen hood cleaners.

2. User Eligibility

Our products and services are intended for business customers only. You must be at least 18 years old and have authority to make purchases for your organization.

3. Data Collection and Use

We collect personal information including your name, email, phone number, address, and payment information via website forms. This information is used for service delivery and marketing purposes.

4. Marketing Communications

By providing your contact information and checking the consent box on our forms, you agree to receive marketing communications from us via email, SMS/text, phone calls, postal mail, and paid advertising. Automated systems may be used for SMS/text messages. Message and data rates may apply.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails, replying STOP to our text messages, or contacting us at [email protected].

5. Third Parties & Data Sharing

We do not share your personal data with third parties, except as required to process payments or as required by law. We do not sell your personal information.

6. Payments, Refunds, and Cancellations

Products can be purchased directly through our Website.

Refunds:Only available for 16x8 grease socks or if there is a malfunction with another size.Cancellations:Not accepted once an order is in production.

7. User Responsibilities

You agree to provide accurate information and to have the necessary authority to make purchases for your organization.

8. Intellectual Property

All content, branding, and materials on this Website are the property of Spillows LLC. You may not use or reproduce our content without permission.

9. Limitation of Liability and Disclaimer

Our products and services are provided "as is" and without warranties of any kind, express or implied. Spillows LLC is not liable for any damages arising from your use of our Website or products, to the fullest extent permitted by law.

10. Dispute Resolution

Any disputes will first be addressed through mediation. If unresolved, disputes will be governed by the laws of North Carolina, United States, and resolved in its courts.

11. Changes to Terms

We may update these Terms at any time. Significant changes will be communicated via email or notice on our Website. Continued use of our Website or services after changes constitutes acceptance of the new Terms.